ChargedUp is committed to protecting and respecting your privacy rights.
What personal data we collect;
How we use that personal data;
Disclosures of your personal data to third parties; and
The legal bases on which we rely on to process your personal data.
This Platform is not intended for children and we do not knowingly collect or solicit data relating to children.
Who we are
How to contact us or make complaints
Our full contact details are:
Floor 2-3 c/o theUp.co,
72 Blackfriars Road
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk/). We always appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us.
The types of personal data we collect, use and store about you will depend on the product or service you have requested from us and/or the nature of your interaction with us. When using the Platform, we collect and process the following types of personal data:
a) your name, phone number, email address and credit/debit card details;
b) personal, device and business contact information (such as your email address, mobile number and IP address);
c) login and account information (including mobile number and unique user ID);;
d) location data (including the location, date and time a power bank is rented and returned and places and preferences that you submit);
e) payment or credit card information;
f) technical information (including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting);
g) your communication and marketing preferences;
h) your interests, preferences, feedback and survey responses;
i) other personal data that you submit to us, such as information you provide to register for email alerts or correspond with us in relation to inquiries; and
j) other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
The Platform is not intended for children and we do not knowingly collect or solicit personal data from anyone under the age of 16.
We do not collect any special category personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Information you provide to us
We collect information about you directly that you provide to us via the Platform in online forms and conversations and in other correspondence (including via email and telephone).
Information we get from other sources
We will automatically collect data from you accessing the services via the Platform (including if you register as a user of the Platform, subscribe to any service or upload or submit any material via the Platform). This information includes information relating to your device, as well as location information (if you have permitted us to collect such information). We use it to optimise our network, as well as keep you informed, such as with notifications to remind you to return a rental, or when your battery’s running low and you’re near a ChargedUp station.
We are also working closely with and may receive information about you from third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies. We also collect personal data from publicly available sources.
In connection with an employment inquiry, we collect data from third parties regarding your work authorisation status, education history, employment history and professional designations, and other information about your qualifications.
We may combine personal data that you provide to us with information that we collect from, or about you, in some circumstances. This will include information collected in an online or offline context.
We will use your personal data for the following purposes, and pursuant to the corresponding legal bases:
a) Performance of a contract with you
2. To track your pickup and drop off locations and where the nearest power banks to you are.
a) Performance of a contract with you
b) Necessary for our legitimate interests (to track the power banks that we own).
a) Performance of a contract with you
b) Necessary to comply with a legal obligation.
c) Necessary for our legitimate interests (to study how customers use and rate our products and services, to develop them and our business).
4. To improve the Platform and products and services that we offer, including recognising when there is a higher demand for our services; tailoring our Platform to the needs of all users; recommending options that match any stated preferences; and notifying you about changes to our services.
a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
5. To enable us to manage customer service interactions with you.
a) Necessary for our legitimate interests (to understand how our customers use our products and services and improve our business).
6. To keep a record of your relationship and purchase history with us.
a) Necessary for our legitimate interests.
7. To verify your identity and to identify and prevent fraudulent transactions.
a) Necessary to comply with a legal obligation.
b) Necessary for our legitimate interests.
Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
No automated decision making, including profiling, is used when processing your personal data.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
You will receive marketing communications from us if you have requested information from us or purchased products or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have expressly consented to receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside ChargedUp for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at [email protected]
Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, product or service experience or other transactions (which we will continue to process in order to perform a contract with you or as a result of our regulatory or legal obligations).
We will disclose your personal data with third parties if required to do so by law or regulation.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Access: You have the right to ask for a copy of the personal data that ChargedUp holds about you free of charge, however we may charge a ‘reasonable fee’ if we think that your request is excessive, to help us cover the costs of locating the information you have requested. We will respond to your request as soon as possible and (save for in certain circumstances) within one month.
Correction: If there are any inaccuracies in the information we hold about you, please contact us and we will correct them.
Deletion: If you think that we shouldn’t be holding or processing your personal data any more, you may request that we delete it. Please note that this may not always be possible due to legal obligations.
Restrictions on use: You may request that we stop processing your personal data (other than storing it), if: (i) you contest the accuracy of it (unless the accuracy is verified); (ii) you believe the processing is against the law; (iii) you believe that we no longer need your personal data for the purposes for which it was collected, but you still need your data to establish or defend a legal claim; or (iv) you object to the processing and we are verifying whether our legitimate grounds to process your personal data, override your own rights.
Object: You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request the transfer: If you wish to transfer your personal data to another organisation (and certain conditions are satisfied), you may ask us to do so, and we will send it directly if we have the technical means. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawal of consent: If you previously gave us your consent to allow us to process your personal data for a particular purpose, but you no longer wish to consent to us doing so, you can contact us to let us know that you withdraw that consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
A cookie cannot give us access to your computer or to information beyond what you provide us and we don’t store personally identifiable information such as your name or address in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the website. If you don’t wish to enable cookies, you’ll still be able to browse the website and use it for research purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off/on certain cookies. You do this through your web browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to modify your cookie settings.
When you visit our website you may notice some cookies that aren’t related to ChargedUp. If you go on to a web page that contains embedded content you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
How long will you use my personal data for?
“External Third Parties”
means any of the following, as well as other third parties such as market researchers and fraud prevention agencies:
means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (‘anonymous data’).
means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
“Performance of a contract”
means processing your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
“Comply with a legal or regulatory obligation”
means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Need help or have a question our FAQs don't answer? Get in touch with us below:
Users: [email protected]
Venues: [email protected]