Frequently Asked Questions

Find answers to the most common questions about ChargedUp.

What is ChargedUp?

ChargedUp is Europe's largest phone charging network. We provide portable power banks that you can rent from stations located in bars, restaurants, and other venues. When you're done, you can return the power bank to any ChargedUp station.

How does ChargedUp work?

Just tap your card on the station and a powerbank will be released, charge your phone, and return the power bank to any station when you're done. You'll only be charged for the time you use it, with a maximum daily cap. If you wish you can download the ChargedUp app to find the nearest station.

Where can I find ChargedUp stations?

ChargedUp stations are available in thousands of venues across the UK and Europe. You can find your nearest station using our app's map feature, which shows all available stations in your area.

How do I rent a power bank?

Simple tap your card, apple pay or google pay on the station and a battery will be released, then use the built in cables to charge your phone and once finished just slide it into an empty slot to return your power bank. It's that simple!

What devices can I charge with ChargedUp?

Our power banks come with built-in cables for iPhone (Lightning and USB-C), Android (USB-C and Micro USB), and a USB port for other devices. They should work with all modern smartphones and small electronic devices.

How long does the battery last?

Our power banks have a 6,000mAh capacity, which is enough to fully charge most smartphones at least once. The exact number of charges depends on your phone's battery capacity.

Can I take the power bank home?

Yes, you can take the power bank with you anywhere, but remember you'll be charged until you return it to a ChargedUp station or you hit the buy price listed on the station at the time of rental. We recommend returning it once you're done to avoid unnecessary charges.

How much does it cost to use ChargedUp?

Our typical pricing is: first 5 minutes free, then £2 per 30 minutes, capped at £12 per day. If you keep the battery for more than 3 days, you can purchase it for £25. Pricing may vary by location – all prices are displayed on the station at rental.

What payment methods do you accept?

We accept most major credit and debit cards, Apple Pay, and Google Pay through our secure payment system in the app.

What happens if I don't return the power bank?

If you keep the power bank for more than 3 days, you'll be charged £25 to purchase it. We recommend returning it as soon as you're done to avoid unnecessary charges.

Do you offer subscriptions or membership plans?

Yes, we offer subscription plans for frequent users. Check the app for current subscription options and pricing in your region.

The station says there are no power banks available, but I can see them in the station. What should I do?

This usually means the power banks need to be recharged or there's a temporary connection issue with the station. Please try another nearby station or contact our support team.

My power bank isn't charging my device. What should I do?

First, check if you're using the correct cable for your device, and try turning the cable around or cleaning your charge port as sometimes dust can block charge. Finally try pressing the charge button on the side. If the problem persists, return the power bank and get another one as long as you do this within 5 mins it will be totally free. If the issue continues, please contact our support team.

I'm having trouble returning my power bank. What should I do?

Make sure you're inserting the power bank correctly with the cables tucked in and facing towards the slot. If the station is full, try another nearby station. If you're still having issues, contact our support team.

The app isn't working properly. How can I get help?

Try closing and reopening the app, or restarting your phone. Make sure you have the latest version of the app installed. If problems persist, contact our support team.

How can I get ChargedUp in my venue?

We'd love to partner with you! Visit our Partners page or contact our business team at hello@chargedup.green to discuss how we can bring ChargedUp to your venue.

Is there a cost to install ChargedUp in my venue?

No, there's no upfront cost to install ChargedUp in your venue. We provide the equipment, maintenance, and customer support at no cost to you.

How do venues benefit from having ChargedUp?

Venues with ChargedUp see increased dwell time (customers stay longer), higher customer satisfaction, and additional revenue through our revenue-sharing model.

Can the charging stations be branded for my business?

Yes, we offer custom branding options for our charging stations. Contact our business team to discuss branding possibilities.